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Privacy Policy

Privacy Policy

At AmadloziSA, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website or purchase jewellery from amadlozisa.co.za. It reflects our commitment to transparency and aligns with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. What Information We Collect

When you browse or make a purchase from AmadloziSA, we may collect the following types of personal information:

  • Full name

  • Contact details (email address and phone number)

  • Delivery and billing address

  • Payment details (processed securely by third parties)

  • Device information, IP address, and browser type

  • Order history and communication logs

  • Photos you share with us for custom jewellery consultations

This information is necessary to provide you with the services you request and to process your orders efficiently.

2. How We Use Your Information

This Privacy Policy exists to ensure you understand how and why we use your data. We collect personal information for the following purposes:

  • To process and fulfil your online jewellery orders

  • To deliver your products to the correct address

  • To provide order confirmations, shipping updates, and customer support

  • To respond to enquiries and design requests

  • To send promotional content and updates (if you opt in)

  • To improve our website functionality and user experience

  • For legal and record-keeping purposes

Your personal data is never sold, traded, or rented to any third parties.

3. Data Sharing and Third Parties

We only share your information with trusted third-party providers that enable us to serve you efficiently. These include:

  • Secure payment processors such as PayFast or Yoco

  • Delivery services that require your name and address

  • Email marketing platforms (only if you subscribe)

  • Analytics tools like Google Analytics to understand user behavior

All third parties we work with comply with POPIA or equivalent data protection standards. Your data is only shared to the extent necessary for them to perform their services.

4. Data Storage and Security

Your information is stored securely on encrypted servers and protected using industry-standard security protocols.

We follow best practices in the jewellery and e-commerce industries, working alongside trusted supply chain partners like Precious Metals Tswane (PMT) to ensure our operations and customer relationships are handled ethically — including how we manage your personal data.

5. Cookies and Tracking

Like most modern websites, we use cookies to collect anonymized data for analytics and user experience enhancements. Cookies help us:

  • Understand how you interact with our site

  • Track which pages you visit

  • Store your preferences for faster navigation

You may choose to disable cookies in your browser, although this may affect the performance and features of our website.

6. Your Rights Under POPIA

This Privacy Policy ensures that AmadloziSA operates in compliance with South Africa’s Protection of Personal Information Act (POPIA).

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to incorrect or outdated data

  • Object to the processing of your data for direct marketing

  • Request the deletion of your data when it is no longer needed

  • Withdraw your consent to receive marketing communications at any time

To exercise your rights, please contact us at info@amadlozisa.co.za. We respond to all requests within a reasonable timeframe.

For more information about POPIA, visit the official government resource at gov.za.

7. Marketing Communication

If you opt-in to receive marketing emails, we may send you updates on new collections, special offers, and jewellery trends. You can unsubscribe at any time using the link provided in the footer of each email.

We do not send unsolicited marketing content and do not add you to any mailing list without your explicit consent.

8. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from minors without verified parental or guardian consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our services. All updates will be posted on this page with the effective date. Continued use of our site after changes implies acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how your data is handled, please reach out to us via:

Final Note

At AmadloziSA, we are proud to be a South African jewellery brand that values integrity, both in craftsmanship and in how we treat your data. This Privacy Policy reflects our ongoing commitment to responsible digital practices, legal compliance, and customer trust.